Quality of service – expectations and reality
Keywords:
quality, service, quality of service, model of gaps’ qualityAbstract
This paper describes a customer’s evaluation of the quality of service. It concerns criteria of evaluation and model of gaps’ quality. It includes an example, which describes an imaginary furniture company.
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Published
2023-01-17
How to Cite
Rytel, O. (2023). Quality of service – expectations and reality. Management and Administration Journal, 32(105), 181–190. Retrieved from https://czasopisma.uws.edu.pl/znadministracja/article/view/3226
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.