EVALUATION OF THE USE OF ELECTRONIC SERVICES PROVIDED BY THE POLISH PUBLIC ADMINISTRATION

Authors

DOI:

https://doi.org/10.34739/zn.2023.60.01

Keywords:

electronic services, e-services, Internet, public administration

Abstract

This paper presents an evaluation of the use of electronic services provided by the Polish public administration. An electronic service can be understood as the provision of any service using an online channel. The aim of the paper is to assess the use of such services in Poland. This assessment is based on a survey and an analysis of the literature. The survey carried out showed that the vast majority of respondents make use of electronic services. Among the main reasons why they choose this way of communicating with the office, they indicated the possibility of saving time and the fact that this contact is possible 24 hours a day and 7 days a week.

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Published

21.06.2023 — Updated on 28.07.2023

Versions

Issue

Vol. 60 No. 133 (2023): Zeszyty Naukowe Uniwersytetu Przyrodniczo-Humanistycznego w Siedlcach, Seria: Administracja i Zarządzanie

Section

Artykuły

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

Suchodolski, B., & Rudaś, P. (2023). EVALUATION OF THE USE OF ELECTRONIC SERVICES PROVIDED BY THE POLISH PUBLIC ADMINISTRATION. Management and Administration Journal, 60(133), 5-11. https://doi.org/10.34739/zn.2023.60.01 (Original work published 2023)