Quality of service – expectations and reality

Authors

  • Olga Rytel Uniwersytet Przyrodniczo-Humanistyczny w Siedlcach

Keywords:

quality, service, quality of service, model of gaps’ quality

Abstract

This paper describes a customer’s evaluation of the quality of service. It concerns criteria of evaluation and model of gaps’ quality. It includes an example, which describes an imaginary furniture company.

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Published

17.01.2023

Issue

Vol. 32 No. 105 (2015): Zeszyty Naukowe

Section

Artykuły

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

Rytel, O. (2023). Quality of service – expectations and reality. Management and Administration Journal, 32(105), 181-190. https://czasopisma.uws.edu.pl/znadministracja/article/view/3226